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Common Questions and Random Info

Do you offer Refunds?

All purchases online and in-store are final. We do not accept returns or exchanges. We do not offer refunds. Please ensure you read the full description and view all videos and photos of the products we sell. We hate buyer's remorse just as much as you do! Reminder we have a store to shop in person to touch, smell, try on, hold, and rub to your heart's desire!

Do you offer Returns or Exchanges?

All purchases online and in-store are final. We do not accept returns or exchanges. We do not offer refunds. Please ensure you read the full description and view all videos and photos of the products we sell. We hate buyer's remorse just as much as you do! Reminder we have a store to shop in person to touch, smell, try on, hold, and rub to your heart's desire!

Where do you get your inventory?

All over! We love the hunt for vintage treasures to reclaim, bring back to life, and share with its next owner! We love estate sales, garage sales, thrift stores, flea markets, consignment shops, the poor man's flea market, and more! 

Do you consign or buy vintage items?

We do not accept donations, consign, or buy at this time. We do this for the love of vintage and to help support the environment. Buying gently used items helps reduce waste. Everything we sell is hand-selected and curated by a retired US Navy Chief who loves to decorate and shop pieces from the 90's and earlier. 

Can I visit Pack'd House Vintage in person?

YES YOU CAN! We currently have in-store shopping located in Riverwoods IL and it's worth the trip! Skip the shipping fees and buyer's remorse and stop in in during business hours. Click on our Visit Us link a the top of the page. 

How do I compare Vintage clothing sizes to today's US standard clothing sizes?

Great question! A vintage ladies' US size 8 is typically a today's size 2. Dramatic - yes! Personally, I have never been able to gauge my size to an article of vintage clothing without measurements and model comparison. If you cannot make it in-store to try it on, we recommend you read all the details and descriptions and view all videos and pictures. You can always send us a message if are still unsure and we can help guide you! 

Expectations of my vintage purchase 

A reminder that 99.9999% of what we sell is 20+ years and older. A kitchen device from the 1960s may not be safe for the same use in 2023. Certain fabrics that were used to make clothes such as night gowns may not be fire retardant. These are just two examples of vintage items vs. today's items. Please be cautious with any vintage item plus the treasures you are buying from us are pretty awesome and should be cherished anyway ;)

Disclaimers and rights

Pack'd House Vintage owns no rights or liability to any artist, author, designer, maker, crafter, owner or whoever to any of the items we are re-selling. We purely LOVE vintage and sharing these treasures with other vintage lovers or those curious about Vintage stuff. Make sense? Our sole purpose is to reduce by reusing and helping the environment. Sometimes when we inspect our finds the first time we miss a tear, stain, missing buttons, etc. - we may catch these flaws when packing up the items to send your way. To fix this, we will send you an email with the info you provided in the order form with the details and offer you a sweet deal you can't refuse or a full refund! 

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